At Bois Et Outils, we understand that quality tools are essential for your woodworking and carving projects. Just as you take pride in your craftsmanship, we take pride in delivering exceptional tools and service. Our shipping and returns policies are designed with your convenience in mind while maintaining the highest standards of quality and safety.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping (€12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes tracking and insurance
  • Free Shipping (for orders over €50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Includes basic tracking

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain Asian countries and remote areas.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchange policy.

General Return Conditions

  • You have 15 days from the date of receipt to request a return or exchange
  • Items must be returned in their original condition – unused, with all packaging and accessories
  • Original shipping fees are non-refundable unless the return is due to our error
  • Customers are responsible for return shipping costs unless the return is due to a defective item or our mistake

Non-Returnable Items

Due to the specialized nature of our products, the following items cannot be returned or exchanged:

  • Custom or made-to-order products
  • Used carving tools or tools that have been sharpened
  • Milling and drilling tools showing signs of use
  • Clearance or promotional items marked as « end of line »

Return & Exchange Process

Step 1: Submit a Request

Email your return or exchange request to [email protected] with the following information:

Subject: Return/Exchange Request – Order #[order number]

Body:
Full Name: [Your full name] Order Number: [Your order number] Item(s) concerned: [Product name(s)] Reason for return/exchange: [Brief description] Preferred option: [Refund / Exchange for [alternative product name]]

Step 2: Approval & Instructions

Our team will review your request within 48 hours and send you:

  • Return authorization with a reference number
  • Appropriate return address
  • Specific packaging instructions to protect the tool during transit

Step 3: Ship Your Return

Please repackage the item carefully as received, using the original packaging if possible. We recommend:

  • Using a tracked delivery service
  • Keeping the shipping receipt until your return is processed
  • Insuring the package for its full value

Step 4: Processing

Once we receive and inspect your return, we’ll email you about the status of your request. Processing typically takes 3-5 business days.

Refunds & Exchanges

Refunds

Approved refunds will be processed within 5 business days and credited to your original payment method:

  • Credit cards (Visa, MasterCard, JCB): 3-10 days depending on your bank
  • PayPal: 1-3 days

Exchanges

For exchanges:

  • We will ship the new item as soon as we receive and inspect your return
  • If the new item costs more, you’ll be charged the difference
  • If it costs less, we’ll refund the difference

Defective Items or Our Errors

If you receive a defective item or incorrect product:

  • Contact us immediately at [email protected]
  • We’ll provide a prepaid return label if needed
  • We’ll cover all return and replacement shipping costs

Our Artisan Commitment

At Bois Et Outils, we handle each return with the same meticulous care you bring to your wood projects. Our team personally inspects every returned item to understand how we can improve our selection and service.

For any questions about our shipping or return policy, please contact us at [email protected]. We’ll respond with the same diligence you expect from our customer service.